Members of the public, including patients, under-represented communities, and health inclusion groups

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The Lancashire and South Cumbria New Hospitals Programme website and dedicated New Hospitals Programme Twitter (opens in new window) and New Hospitals Programme Facebook (opens in new window) accounts were launched in May 2021. These became key channels through which to share information, along with NHS partner communications channels:

Social media has reached a total of 1.42 million people, with 1,533 followers across Facebook and Twitter.

20,279 people have visited the New Hospitals Programme website.

1,837 people have signed up to receive news by email.

A series of news articles and blogs have been published to share key programme updates, insights and hopes and opinions from key staff, patients, and community group representatives.

Regular social media and website content is created for partner NHS organisations to share.

Surveys were published on the Lancashire and South Cumbria New Hospitals Programme website at key points in the process, encouraging people to share their views on proposals for new hospital facilities and say what is important to them.

Digital screens in GP surgeries and hospitals were used to display information about the New Hospitals Programme and to encourage people to get involved.

We commissioned Healthwatch Together (opens in a new window) to help us speak to patients, with a particular focus on engaging with under-represented communities and inclusion groups. During two phases of engagement, a total of 235 participants were engaged from 30 different community groups.

We commissioned Healthwatch Together to run 16 public roadshow events, in a range of locations (such as, town centres and markets) in Barrow-in-Furness, Chorley, Kendal, Lancaster, Leyland, Preston and Ulverston. Healthwatch Together ensured that these roadshows were arranged across a range of times including weekdays, weekends, daytime, and evening. The roadshow events ran from 7 October to 13 November 2021. We spoke with 796 people.

Independent market research was conducted with patients and members of the public, over the phone, online and in person. 4,018 people took part across three phases.

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