Summary version of our Case for Change (published July 2021)

Our infrastructure does not support our future digital technology ambitions

Digital technology will be an important enabler for realising the integrated care system ambitions and is vital for the delivery of sustainable, high quality, accessible acute care.

The NHS in Lancashire and South Cumbria has a well-established reputation as a leader in digital technology adoption. We have already made significant progress in implementing digital innovation and our Covid-19 response is accelerating this.

More than 30% of outpatient appointments are now offered virtually and we have adopted innovations in robotic surgery. We have set out an ambitious digital strategy for change, which harnesses the benefits of technology for patients and staff, underpinned by a system wide approach.

The New Hospitals Programme presents us with an exciting opportunity to maximise the potential of digital technology in our region’s hospitals:

• Patient experience will be enhanced through optimised digital front door, biometric identification systems, self-service check-in, digital signage and wayfinding, together with integrated bedside terminals.
• Virtual care will be embodied by remote monitoring in the form of telehealth, interfaced with immersive technologies, virtual assistants, digital therapeutics, access to personal health records and telemedicine.
• Staff will connect and share information with each other through a digital workplace, real-time location systems and digital whiteboards, supported by robotic process automation. 
• Interoperability will support integrated, more joined up care with care record systems and coordinated care through digital transfer.
• New buildings and technology will enable staff to interact and interface with the wider care system and other care settings, including social care, while supporting home care through monitoring and observations, and assessment by healthcare workers.
• Automated facilities management will transform the performance of assets, facilities and infrastructure. This will need to be implemented into the building design process.
• Support and managerial staff can continue the flexible working patterns established during Covid, allowing them to work from home more often, delivering a significant cost saving and reducing the hospital floor space required for non-patient facing functions.